Richmond International Airport is dedicated to providing all customers with a pleasant travel experience. To meet the needs of travelers, the airport provides services and facilities designed to assist passengers with special needs throughout the terminal building.
Parking Lots and Garages
Accessible parking spaces are available in all airport parking facilities. Elevated crosswalks and elevators in the lobby of each floor of the parking garages provide easy access to the terminal building. Courtesy phones are located in the main lobby of the North and South garages. By dialing 3041, passengers can request wheelchair assistance. Economy lots provide wheelchair-accessible EasyPark shuttles to and from the terminal building.
All entry and exit doorways feature oversized automatic doors designed to allow for wheelchair access.
At-grade elevated crosswalks are provided to assist passengers to and from the terminal building. Passengers and guests are permitted to use airport-provided wheelchairs without the assistance of a skycap or porter. For wheelchair or luggage help, special needs customers should contact their airline's ticket counter upon arrival to request assistance. For wheelchair-accessible ground transportation service, please contact one of RIC's taxi operators.
Skycaps may be available at RIC to assist passengers, offering services such as baggage assistance on the curb, at ticketing, and in baggage claim, as well as wheelchair assistance. Please contact your air carrier to arrange skycap assistance.
Elevators are conveniently located throughout the terminal building, as well as in each parking garage.
All restrooms feature large doorless entryways for easy access and have at least one wheelchair-accessible large stall.
Family restrooms are located adjacent to the upper level ticketing lobby, baggage claim area and in each concourse. Family restrooms are intended for families with young children, passengers with disabilities or other customers who require assistance.
Service Animal Relief Areas
Enclosed pet relief areas are located in the plaza between the North and South parking garages and the terminal. Cleanup material is provided in service animal and pet relief areas.
Wheelchair-accessible pay phones are located throughout the terminal building. TTY phones are located on the first level near the escalators and on the second level near the ticketing counters. Inbound TTY calls are forwarded to Airport Dispatch by calling 804-226-1437.
Passengers requiring assistance to or from the gate areas can be escorted by a skycap to their gate. Passengers should request this service from their airline when scheduling their flight. A family member may also meet a passenger at the gate after obtaining a gate pass from the airline ticket counter. For further information on this service, please contact your airline.
The Transportation Security Administration has a special program to assist travelers with disabilities during their screening experience. Within 72 hours of your flight, call TSA Cares at 855-787-2227 and make arrangements for assistance.
Rental car companies offer hand-controlled vehicles for mobility-impaired passengers. Please contact your preferred rental car agency at least one week in advance for availability.
Every EasyPark shuttle serving the on-airport Economy A and Economy B lots is wheelchair accessibility.
Each of the walk-up taxi operators at RIC offer wheelchair-accessible vehicles.
GRTC schedules regular public transit service to the terminal via door #5 on the upper (Departure) level. See timetables for Routes 7A/&B.