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AIRPORT ACCESSIBILITY

Richmond International Airport is dedicated to providing all customers with a pleasant travel experience. To meet the needs of travelers, the airport provides services and facilities designed to assist passengers with disabilities throughout the terminal building.

Hidden Disabilities Sunflower Program

RIC is now a part of the Sunflower Hidden Disabilities Program!

To support passengers with hidden disabilities, RIC has partnered with the Hidden Disabilities Sunflower organization to bring the Sunflower Lanyard Program to the airport. The green lanyard with sunflowers discreetly signals that the wearer, or a member in the group, has an invisible disability and may need additional support.

Travelers, travel care companions, and care partners can obtain a Sunflower lanyard from the Visitor Information Center, ticket counters for American, Delta, and Southwest, Applebee’s in the Atrium, and the Valet Parking office in the lower level of the terminal. There are no prerequisites for asking for or wearing the Hidden Disabilities Sunflower-branded lanyard. By wearing the lanyard, Team RIC team members can be signaled that a person has a hidden disability and may need extra support getting through the Airport.

Sunflower lanyards are recognized in more than 230 airports worldwide. For more details about the program, please visit the Hidden Disabilities website.

Parking Lots and Garages

Accessible parking spaces are available in all airport parking facilities. Elevated crosswalks and elevators in the lobby of each floor of the parking garages provide easy access to the terminal building. Courtesy phones are located in the main lobby of the North and South garages. By dialing 3041, passengers can request wheelchair assistance. Economy lots provide wheelchair-accessible EasyPark shuttles to and from the terminal building.

Main Doors

All entry and exit doorways feature oversized automatic doors designed to allow for wheelchair access.

Wheelchairs

At-grade elevated crosswalks are provided to assist passengers to and from the terminal building. Passengers and guests are permitted to use airport-provided wheelchairs without the assistance of a skycap or porter. For wheelchair or luggage help, special needs customers should contact their airline's ticket counter upon arrival to request assistance. For wheelchair-accessible ground transportation service, please contact one of RIC's taxi operators.

Skycaps

Skycaps may be available at RIC to assist passengers, offering services such as baggage assistance on the curb, at ticketing, and in baggage claim, as well as wheelchair assistance. Please contact your air carrier to arrange skycap assistance.

Elevators

Elevators are conveniently located throughout the terminal building, as well as in each parking garage.

Restrooms

All restrooms feature large doorless entryways for easy access and have at least one wheelchair-accessible large stall.

Family Restrooms

Family restrooms are located adjacent to the upper level ticketing lobby, baggage claim area and in each concourse. Family restrooms are intended for families with young children, passengers with disabilities or other customers who require assistance.

Service Animal Relief Areas

Enclosed pet relief areas are located in the plaza between the North and South parking garages and the terminal. Cleanup material is provided in service animal and pet relief area

Telephones

Wheelchair-accessible pay phones are located throughout the terminal building. TTY phones are located on the first level near the escalators and on the second level near the ticketing counters. Inbound TTY calls are forwarded to Airport Dispatch by calling 804-226-1437.

Gate Access

Passengers requiring assistance to or from the gate areas can be escorted by a skycap to their gate. Passengers should request this service from their airline when scheduling their flight. A family member may also meet a passenger at the gate after obtaining a gate pass from the airline ticket counter. For further information on this service, please contact your airline.

TSA Cares

The Transportation Security Administration has a special program to assist travelers with disabilities during their screening experience. Within 72 hours of your flight, call TSA Cares at 855-787-2227 and make arrangements for assistance.

Ground Transportation

Rental Cars

Rental car companies offer hand-controlled vehicles for mobility-impaired passengers. Please contact your preferred rental car agency at least one week in advance for availability.

EasyPark Shuttles

Every EasyPark shuttle serving the on-airport Economy A and Economy B lots is wheelchair accessibility.

Taxis

Each of the walk-up taxi operators at RIC offer wheelchair-accessible vehicles.

GRTC

GRTC schedules regular public transit service to the terminal via door #5 on the upper (Departure) level. See timetables for Routes 7A/&B.

For questions, concerns, or further information on Richmond International Airport services for customers with disabilities, please contact us at 804-226-3000.

 

Visitor Information Center

Located in the lower level of the terminal building, RIC's Visitor Information Center is operated by Richmond Region Tourism.

Hours of Operation:
Monday thru Friday - 9:30 a.m. - 4:30 p.m.
Saturday and Sunday - 12:00 p.m. - 5:00 p.m.

Phone: 804-314-1950

The Visitor Information Center offers a variety of services including:

  • Airport Information
  • Flight Information
  • Lost & Found Services
  • Ground Transportation Information
  • In-Airport/Passenger Paging
  • Disability Assistance and Wheelchair Service
  • Language Assistance and Translation Services
  • Non-Discrimination Policy Information

 

Americans with Disabilities Act – Title II: Requests for Accommodations and Grievance Procedures

In accordance with Title II of the Americans with Disabilities Act (ADA) of 1990 and its implementing regulations, as well as Section 504 of the Rehabilitation Act of 1973, the Capital Region Airport Commission (CRAC) does not discriminate on the basis of disability in admission to, access to, or operation of its programs, services, or activities. Download CRAC's Requests for Accommodations and Grievance Procedures to request reasonable accommodations at RIC or for information on how to file a discrimination complaint.

Please visit the FAA website for more information.

 

Title VI Civil Rights Statement of Policy

CAPITAL REGION AIRPORT COMMISSION

The Capital Region Airport Commission (the “Commission”) is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, creed, color, national origin, or gender as provided by Title VI of the Civil Rights Act of 1964. The Commission has established a complaint procedure for any person who feels that he or she has been subjected to such discrimination. This procedure does not deny or limit the right of a complainant to file a formal complaint with an outside agency, such as the U.S. Department of Transportation (USDOT) or the Federal Aviation Administration (FAA), or to seek private legal counsel regarding discrimination.

Oversight of Title VI compliance is the responsibility of the Commission’s Title VI Coordinator. Communications with the Commission’s Title VI Coordinator should be directed to:

Russell L. Peaden, C.M.
Title VI Coordinator
Capital Region Airport Commission
1 Richard E. Byrd Terminal Drive, Suite C
Richmond International Airport, VA 23250
Tel: (804) 226-8520
Fax: (804) 652-2605
TTY: (804) 226-1437
Email: rpeaden@flyrichmond.com

Download the Commission’s Title VI discrimination complaint procedure for information on how to file a discrimination complaint.
Download the Title VI Discrimination Complaint Form to file a discrimination complaint.

 

Americans with Disabilities Act – Title II: Requests for Accommodations and Grievance Procedures

In accordance with Title II of the Americans with Disabilities Act (ADA) of 1990 and its implementing regulations, as well as Section 504 of the Rehabilitation Act of 1973, the Capital Region Airport Commission (CRAC) does not discriminate on the basis of disability in admission to, access to, or operation of its programs, services, or activities. Download CRAC's Requests for Accommodations and Grievance Procedures to request reasonable accommodations at RIC or for information on how to file a discrimination complaint.

 

For questions, concerns or further information on Richmond International Airport services for customers with disabilities, please contact us or call 804-226-3000.

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