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MEDIA SERVICES

The Capital Region Airport Commission is committed to serving the needs of the traveling public and the mass media.
The Commission owns and operates Richmond International Airport (RIC) and offers this media guide to provide local and national media with information and assistance from RIC and airport tenants.

Call 804-226-3022 Monday-Friday, 8:00 a.m. to 5:00 p.m., or email publicinformation@flyrichmond.com.
After hours, on weekends or holidays, please call 804-226-0001 to request to speak to a public information representative.
Please do not contact the airport’s emergency number(s) for assistance.

Members of the media are welcome in unleased public areas that include the airport’s ticketing hall, upper-level connector, and Atrium areas not adjacent to the entrances of security screening areas leading to or from Concourse A or B.

When filming at the airport, taking still photos, or conducting interviews, all media should contact Richmond International Airport for assistance prior to arrival at the terminal complex. Media representatives are required to display press identification and identify themselves to anyone they interview, photograph, or film.

The media should not block or restrict movement anywhere in the terminal, or obstruct concourse entrances and exits. When conducting interviews, the media must not interfere with airport or airline operations or the movement of travelers.

Per the Transportation Security Administration (TSA), TSA does not prohibit photographing, videotaping or filming at security checkpoints, as long as the screening process is not interfered with or sensitive information is not revealed. Interference with screening includes but is not limited to holding a recording device up to the face of a TSA officer so that the officer is unable to see or move, refusing to assume the proper stance during screening, blocking the movement of others through the checkpoint or refusing to submit a recording device for screening. Additionally, you may not film or take pictures of equipment monitors that are shielded from public view.

Media personnel with clearly identified company vehicles or television trucks providing live shots or satellite feeds may park in media/courier-designated areas on Terminal Drive, south of the passenger terminal. Satellite trucks should heed overhead clearance restrictions and may need to request police assistance to exit safely. As noted above, all media should contact Richmond International Airport for assistance prior to arrival at the terminal complex. Unattended vehicles may be ticketed and towed at the owner’s expense. Unmarked vehicles must use public parking garages or surface lots.

If there is a serious incident or emergency, a staging area for media will be established. Media will be notified via telephone, email, facsimile and/or internet website of the location of the staging area.

Airlines, FAA Air Traffic Control and pilots determine the delay, cancellation or re-routing of flights. Inquiries about the number of impacted flights and passengers should be directed to individual airlines.

Adverse weather conditions could affect airport operations due to airfield conditions, visibility or other reasons. Richmond International Airport does not close as a result of most inclement weather conditions. Atmospheric conditions, navigational equipment, aircraft equipment, pilot qualifications, aircraft de-icing, ground movement and terminal gate availability all impact decisions to have flights delayed, cancelled or re-routed to or from other airports.

Please note that flights may be delayed or cancelled due to weather at origin, destination or en-route cities. The terminal is typically open 24 hours a day – though few services may be available from 10:00 p.m. to 4:00 a.m. – unless safety or other concerns warrant partial or full closure of the terminal.

In the event of a criminal investigation in progress, coordination of press activity will be a joint responsibility of the Richmond International Airport Police Department and the airport’s Public Information Officer. Filming of crime, accident or incident scenes or other investigative events will be controlled by the Richmond International Airport Police Department.

Requests for commercial filming or photography in or about airport facilities at Richmond International Airport must be submitted in writing to publicinformation@flyrichmond.com. Permission to film or photograph at the Airport is contingent upon the full execution of the Capital Region Airport Commission’s Site Location Agreement, providing proof of required insurance coverage, and payment of fees as prescribed in the agreement. If the production company wishes to submit alternate documents or modify the Commission’s Site Location Agreement, it must submit all modified documents in a format specified by the Airport, accompanied by the applicant’s non-refundable payment of $500.00 to reimburse the Airport for its costs in securing legal review of the proposed modifications.

The areas that are leased by the airlines and other tenants such as rental car agencies, restaurants and retail operators, including ticket counters, gate areas/waiting areas, private offices, restaurants and stores, are under the control of individual occupants. Media access to leased areas must be approved by appropriate businesses on a case-by-case basis.

Local airlines generally defer media questions to corporate communications desks located at headquarters or major focus cities. Contact information for the corporate communications groups at respective airlines is typically listed on individual airline websites.

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