b'First-ClassUpgradesOPERATIONAL ADVANCEMENTSRICs operational advancement efforts are wide-reaching. We ask for input from customers, tenants, and stakeholders. We observe industry activity, processes, and behaviors. Sometimes, we gain inspiration from other large public facilitiesnot always airports. We are excited to share information about a few of our recent noteworthy initiatives.STEAMING AHEAD FOR BETTER JAVACustomers expressed a particular interest in improved coffee options. After scouring the market, sampling a variety of brews, and gauging provider interest, we went all-in on Ironclad Coffee Roasters, a craft coffee company anchored in Richmonds Shockoe Bottom. With choices like Bare-Knuckle Espresso and House of Usher Blend (Poe was a former Richmond resident), this partnership has been mocha magic from launch.16'