b'Above and BeyondGREAT PLACE TO WORK CERTIFIED AMERICAN ASSOCIATION OFFor the fourth consecutive year, the Capital Region AirportAIRPORT EXECUTIVES Commission earned Great Place to Work Certification. GreatThis year, CEO Perry J. Miller completed his role as the elected Place to Work is the global authority on workplace culture,chair of the American Association of Airport Executives (AAAE) employee experience, and leadership behaviors proven toand transitioned to first past chair of the organization, whose deliver market-leading revenue, employee retention, and10,000 members represent more than 850 airports and hundreds increased innovation. This prestigious award is based entirelyof companies and organizations that support the industry. In on what current employees say about their experience workingaddition to Dr. Millers leadership, many RIC staff members at Capital Region Airport Commission. In 2024, 90 percent ofserve in volunteer roles with various AAAE committees, including Commission employees said Richmond International Airportleadership (IT Director Carol Gaddis is the president of the (RIC) was a great place to work, far surpassing the averageSoutheast Chapter of AAAE), as well as similar roles with Airports rating of 57 percent at a typical U.S.-based company. Council InternationalNorth America.TOURISM CUSTOMER SERVICE AWARD LIVING THE VALUES As an encore to the Commissions Richmond Region TourismEmployee recognition leads to a meaningful, valued workplace, Foundation 2023 Tourism Impact Award, Airport Operationsso RIC instituted its own employee recognition program, Living Officer Andrew Wilhelm was recognized with the Customerthe Values. Each quarter, Team RIC members (the Commission as Service Award for his work at RIC, specifically citing his effortswell as tenant employees) are recognized by their peers for going to welcome, accommodate, and facilitate international flightabove and beyond in duty performance. There is also an Employee diversions that dropped into RIC with little or no notice. of the Year Award. Honorees demonstrate RICs core values of integrity, commitment, service, safety, courtesy, and passion. 13'