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FREQUENTLY ASKED QUESTIONS

Questions about flying from Richmond International Airport? Find answers here. We encourage you to also visit Travel Tips for packing suggestions and other tips to ensure your trip is enjoyable. For the most up-to-date security information, please visit the Transportation Security Administration (TSA) website.

Seven air carriers serve our airport, including American Airlines, Delta Air Lines, JetBlue Airways, Southwest Airlines, Spirit Airlines, United Airlines, and Allegiant. For contact details and flight information, please visit our Airline information page.

Our airport is designed to get you parked, checked in and to your gate as quickly as possible. Still, please be aware that with the new security checkpoint procedures and other screening measures in place, passengers should allow adequate time for check-in and security checks.

Security screening checkpoints for concourses A and B open at 4:00 a.m. daily. Most airlines require that bags be checked 30-45 minutes prior to departure. We recommend that you arrive in the terminal approximately 90 minutes prior to departure during non-peak travel periods. If you’re traveling during a peak travel period, which may include weekends and holiday periods, arrive two hours before your flight – we don’t want you to feel rushed.

Visit the airline’s website or mobile app or check our Arrivals or Departures page.

We currently offer Hourly Parking and Daily Parking in the parking garages across from the terminal and Valet Parking next to the terminal on the lower level. With the satellite Economy lots temporarily closed due to the COVID-19 public health emergency, the lowest daily rate is available in Daily Parking for $12.00 per day effective July 1, 2020. Customers using pay stations in the terminal or paying at the main exit plaza have options such as credit cards (including NFC tap and pay), as well as touchless Apple Pay and Google Pay. For more information on parking options and rates, including information about our free Cell Phone Waiting Lot, please visit Airport Parking.

Taxi and sedan service are offered curbside daily from the first flight departure to the last flight arrival. Visit Rental Cars, ShuttlesPublic Transit or Prearranged Services for more information about ground transportation options.

We offer a variety of services for business travelers, including free access to and use of Internet (WiFi) throughout the terminal building and a Business Center with private work areas and free WiFi and Ethernet LAN internet access.

We want everyone’s experience at the airport to be as comfortable and stress-free as possible. Ramps and elevators are available where needed for passengers with special needs, and our EasyPark® shuttles are wheelchair accessible.

Please visit the Accessible Virginia website for more detailed information.

With proper documentation from their airline’s ticket counter, passengers with special needs may be escorted by a non-traveling friend or family member to their departure gate. Similarly, unaccompanied minors may be met at their arrival gate by one authorized adult who has obtained proper documentation from the airline ticket counter.

Refer to RIC’s Customers with Special Needs page and the TSA website for specific information regarding travelers with special needs.

We hope you don’t experience this inconvenience, but if you do, please contact your airline. You can find airline baggage service telephone numbers on our Baggage Claim page.

Lost and found items are handled by Airport Dispatch, which is available 24/7, including holidays. If you believe you may have lost an item on an aircraft, you must contact the airline. Items may be picked up from the airport without an appointment, at no cost or shipped back to the owner at their expense via the Airport’s chosen package delivery service. The airport will hold unclaimed property for a maximum of 60 days. To contact Airport Dispatch, call 804-226-8585.

For information about travel policies for unaccompanied minors, please visit your airline.

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