RIC Partners with LanguageLine Solutions® to Offer Interpretation Services for More Than 240 Languages

As International Visitation Grows, RIC Adds Service to Help Reduce Language Barriers

Richmond International Airport (RIC) announces that it has partnered with LanguageLine Solutions to initiate the availability of interpretation services in the passenger terminal.

“When we say we seek to offer an exceptional travel experience for all customers, we mean all customers,” said Perry J. Miller, Ph.D., A.A.A., I.A.P., president and CEO of the Capital Region Airport Commission. “LanguageLine is an innovative solution, efficiently bringing interpretative language access to our international visitors. We estimate that nearly 10 percent of our customers are taking the domestic portion of an international journey, so the potential need is significant.”

Richmond International Airport’s partnership with LanguageLine Solutions ensures a safer, more inclusive, and welcoming experience for all passengers, regardless of the language they speak. While any mobile device may be used to access the service, RIC will also locate phones in ticketing, the lower-level Arrivals area, and both concourses to support LanguageLine access.

“Everything we do begins with why we do it. We exist to ensure that every person, regardless of the language they speak, feels seen, heard, and understood,” said Simon Yoxon-Grant, president & CEO, LanguageLine Solutions. “We are incredibly proud to stand alongside Richmond International Airport to create a more inclusive and welcoming experience for all travelers.”

With instant access to professional interpreters in over 240 languages-including American Sign Language-airport staff can communicate clearly and effectively whenever language barriers arise. This on-demand support helps passengers who speak limited English or are Deaf and Hard of Hearing feel more confident and informed throughout their journey.

LanguageLine has been a provider of language access solutions since 1982. With a team of nearly 40,000 professional linguists, LanguageLine is committed to enabling communication and promoting understanding across languages and cultures, 365 days a year. Learn more.

About Richmond International Airport (RIC)

Richmond International Airport’s vision is to move people, business, and commerce to advance the Richmond region. Nine major passenger airlines and four dedicated cargo carriers offer domestic service from RIC with connecting options to points around the globe. According to the Commonwealth of Virginia, activities attributable to the Airport create nearly 16,000 jobs and contribute about $2.1 billion in annual economic activity to Virginia’s Capital Region. To learn more, please visit RIC on the web, X, Facebook, Instagram, Threads, or LinkedIn.

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